Delta Air Lines flew more than 2.35 million customers on nearly 23,000 flights during the holiday period from Wednesday to Sunday without a single cancellation anywhere across its global operation and an on-time rate of 92.7 percent.1
The strong operational performance during one of the busiest travel periods of the year continues an 11-day streak without a mainline or Delta Connection regional flight cancellation and a more than 42-day streak on the mainline, eclipsing a previous airline record by more than 10 days.2
“Delta employees are always committed to providing our customers with superior reliability and, during the holidays, it’s even more important that we run the best airline operation in the industry,” said Gil West, Delta’s Chief Operating Officer. “This weekend Delta people did what they do best—run a record-setting operation, ensuring our customers got to be with family and friends for the holidays.”
The airline handled nearly 1.7 million bags over the holiday period, highlighting the outstanding work of Delta’s baggage handling team and the airline’s industry-leading strategy to leverage radio frequency identification (RFID) chips embedded in each bag tag to gather more information throughout the bag’s journey.
[1] Based on Delta internal flight operations preliminary reporting for on-time arrivals (arrival within 14 minutes of scheduled arrival time) Nov. 22 to Nov. 26, 2017, based on flights flown system wide across Delta’s mainline and Delta Connection carriers.
[2] Based on Delta internal flight operations reporting for Jan. 1 to Nov. 27, 2017, based on flights scheduled across Delta’s mainline and Delta Connection system.
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