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Ottawa Tourism launches customer service training tool

Ottawa Tourism launches customer service training tool

Ottawa Tourism continually works with the local trade to ensure holidaymakers enjoy world-class levels of service throughout the city.

In its latest initiative, the tourist board has teamed up with Algonquin College and La Cité, to launch Ottawa Host Customer Service Training, a free training tool aimed at empowering the capital’s hotel, attraction, restaurant, and transportation frontline staff with the knowledge and information needed to provide outstanding customer service to Ottawa’s visitors.

The training consists of two modules: I Know #MyOttawa, dedicated to destination knowledge, and I Host #MyOttawa, dedicated to customer service excellence. Upon completing the modules, participants receive a certificate bearing their name, confirming the successful completion of the Ottawa Host Customer Service Training.

Join Ottawa Tourism at London’s World Travel Market

Ottawa Tourism will be exhibiting at this year’s World Travel Market (WTM) at London’s ExCel Centre from November 5-7. The attendance at the show is the latest in a series of initiatives designed to highlight the capital’s fantastic leisure and business travel offerings to the UK trade and travel media.

Jantine Van Kregten, Ottawa Tourism’s Director of Communications, will head up the city’s presence at the show and will be joined by London-based Axis Travel Marketing, who represent the tourist board in the UK and Ireland. They will be on-hand to provide tour operators and travel media with all the latest industry news from Ottawa, including details of the new multi-billion-dollar light rail transit system and other key infrastructure projects.