The reporting carriers posted an on-time arrival rate of 85.5 percent in October 2016, equal to the 85.5 percent mark in September 2016, but slightly down from the 87.0 percent on-time rate in October 2015, according to the Air Travel Consumer Report (ATCR) released today.
In addition, the reporting carriers canceled 1.0 percent of their scheduled domestic flights in October 2016, up from both the 0.5 percent cancellation rate posted in October 2015 and the 0.3 percent rate in September 2016.
The consumer report also includes data on tarmac delays, chronically delayed flights, and the causes of flight delays filed with the Department’s Bureau of Transportation Statistics (BTS) by the reporting carriers.
In addition, the consumer report contains a tally of aviation service complaints filed with DOT’s Aviation Consumer Protection Division by consumers regarding a range of issues such as flight problems, baggage, reservation and ticketing, refunds, customer service, and disability.
The report also includes statistics on mishandled baggage reports filed by consumers with the reporting carriers, data on oversales, and information about the total number of animals that died, were injured, or were lost during air transport in October, as filed by the air carriers with the Aviation Consumer Protection Division.
